1.1 What these terms cover. These are the terms and conditions on which we supply products to you when you order with Septem.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us.

1.3 We may change these terms at any time. We may amend these terms from time to time by posting revised terms on our Website. The Privacy Policy along with the General Terms constitute the Terms and Conditions of the Website.


2.1 Who we are. Maison Septem FZ-LLC, a limited liability company duly organized under the laws of the United Arab Emirates, whose registered address is at A1 – 1509A, Building no. A1, Al Hamra Industrial  Zone-FZ, RAK, United Arab Emirates.

2.2 How to contact us. You can contact us sending us an email using

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us.

2.4 “Writing” includes emails, SMS and Whatsapp. When we use the words “writing” or “written” in these terms, this includes emails, SMS and Whatsapp.


3.1 Information about our products. Information about the range of products is available on our Website or upon request by email.

3.2 Personalised Products. In these terms, where we refer to “Personalised Products” we mean any products that are made to your specifications or clearly personalised to our standard products carried out for you.

3.3 Products may vary slightly from their pictures. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.


4.1 Placing orders. All orders are subject to availability. Orders can be placed by email to

4.2 Under certain conditions set forth under applicable law, you have a right to access, rectify and delete your personal data, or object to your personal data being processed by contacting

For more information please read our Privacy Policy. 

4.3 Making sure your personalisation details are accurate. If we are personalising products in accordance with details you have given us, you are responsible for ensuring that these details are correct. We cannot accept returns of Personalised Products.

4.4 Order acknowledgement. We will acknowledge receipt of your order without delay by sending a confirmation email, but this confirmation email does not constitute acceptance of your order. Your order will only be accepted when the funds have been cleared in our accounts.

4.5 How we will accept your order. Our acceptance of your order will take place when we email you and tell you we have cleared your payment, at which point a contract will come into existence between you and us.

4.6 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the description of the product, because we are unable to meet a delivery deadline you have specified or if the order is not in accordance with these Terms.

4.7 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.


5.1 Where to find the price for the product. The price of the product and the currency, which excludes VAT (and, except where otherwise stated on our Website or notified to you by telephone or email, delivery costs) will be the price indicated on the final order email. We take all reasonable care to ensure that the price of the product advised to you is correct.

5.2 You will be responsible for the custom clearance and any other taxes related to your purchase. All additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what it may be. Customs policies vary from country to country, you should therefore contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer and must comply with all applicable laws and regulations of the country in which you are receiving the goods.

5.3 How you must pay. We accept payment by bank transfer or other payment methods as they become available from time to time by notice from us. Payment must be made in the currency indicated by us. In case of a payment by bank transfer, we will send you our bank details by email.

5.4 When you must pay. We must receive the funds which have been cleared on our account before the goods are dispatched to you. We will inform you by email once the products have been dispatched.

5.5 Failure to pay. If your payment cannot be processed for any reason (including, for example, stopped payment), your order will be cancelled and the contract with you ended immediately. We will inform you of this in writing.


6.1 Delivery costs. The costs of the delivery will be as communicated on our email to you.

6.2 When we will provide the products:

6.2.1 For Personalised Products: Personalised Products will be delivered between 10 to 28 days, depending on the selected brand, starting from the date payment is received in cleared funds. Some items may take slightly longer depending upon the level of personalisation required. Our confirmation email will provide you an estimated timeline.

6.2.2 For all other products: During the order process we will let you know when we will provide the products to you, and if no deadlines are given, within 15 days at the latest from order confirmation, subject to full payment of the price.

6.3 Unless you have selected for a special hand to hand delivery, your items shall be shipped by courier and the tracking number will be sent by email to allow you to follow the progress of your delivery via the website of the relevant courier company.

6.4 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

6.5 Delivery of gifts. In the case of a gift, you may arrange for products to be delivered to a third party of your choice, provided always that the delivery address satisfies agreed security requirements.

6.6 Damage. If, at the time of delivery or collection by you, the packaging is damaged, please open the package in the presence of the carrier in order to verify the condition of the products. In the case of delivery, where there is damage to the products, you should note the details on the delivery note and contact our Client Service team at If we deliver products to you and products are lost or damaged by our carrier, you must notify us within 24 hours of the actual delivery date in the case of damage and within 24 hours of the delivery date notified to you when you placed your order in the case of lost items (this is so that we will be able to meet our carrier’s conditions of carriage)

6.7 When you become responsible for the products. The products will be your responsibility from the time you or a person indicated by you acquires the physical possession of the goods.

6.8 You own the products when (i) we have received payment in full and (ii) the products have been delivered to you or the nominated Third Party.


7.1 Personalised Products cannot be exchanged or refunded. Non personalized earbuds cannot be exchanged for health protection or hygiene purposes.

7.2 Please note that no new delivery (of an exchanged or replacement product) can take place until we have received the returned products from you. Where products are exchanged, we will end the original contract and your payment will be applied to the price of the new product. If the new product is on sale at a higher price, you must pay the difference. We will not be able to provide the replacement products until we have received payment from you. If the product is on sale at a lower price, we will refund you for the difference (but not for any delivery charges) by the method you used for payment.

7.3 Please note that you may not exchange products which you have received as a result of a prior exchange.

7.4 The terms set out in this clause 7do not affect your legal rights.


8.1 You do not have a right to end the contract in respect of purchased:

8.1.1 Personalised Products;

8.1.2 Earbuds, for health protection or hygiene purposes.


9.1 Tell us you want to end the contract. To end the contract with us, please send us an email at provide your name, home address, details of the order and, where available, your phone number and email address.

9.2 How we will refund you.  When refundable, we will refund you the price you paid for the products by the method you used for payment.


10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

10.1.1 You do not make any payment to us when it is due;

10.1.2 You do not, within a reasonable time, allow us to deliver the products to you.


11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us at

11.2 Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.


12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products.

12.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


13.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

13.4 These terms are governed by Dubai law and you can bring legal proceedings in respect of the products in the Dubai courts.

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Once you share your interest in working with us to create your next valued possession, we will arrange a personal consultation to learn more about you and what exactly you are looking for.

Our team of designers will then begin drawing ideas to customize your device to share with you for your review. The collaborative process means you will share your feedback to update the design mock-ups (up to three complimentary changes). Once finalized and your payment is confirmed, we will manufacture your design and keep you updated throughout the process. Delivery is according to your preference and we will stay in touch to follow up on your satisfaction!

Please refer to our 'How It Works' section for more details on our step-by-step process.

The entire process can vary depending on each situation. However, a personal experience will take approximately 15 days from initial contact to delivery.

The 15-day process is based on:
2-3 days for design
1-3 for payment confirmation
10 days from production to delivery at your door

You can make up to three revisions on your design mock-ups free of charge. Additional fees will apply for further modifications after that.

We provide a one year warranty for each item.

We accept the following payment methods:

- Credit card (Visa, MasterCard, American Express, Discover, JCB, Apple Pay, eCheck and Visa Click to Pay)
- Debit card

If you use our services to acquire a new device and decide to customize your device entirely, i.e., dismantling and rebuilding with one of our precious materials, the process will immediately reduce the waterproof effectiveness. At this moment, we recommend avoiding any contact with water.

We are currently working on improving and maintaining a device's original waterproofing.

We offer a variety of 100% genuine leathers including crocodile, alligator, and ostrich. Our team is currently in the process of sourcing a premium vegan and sustainable leather alternative.

  • Our diamonds are conflict-free and VS1, VVS1, and VVS2 clarity. We also offer synthetic diamonds.

For clients wanting to upgrade to a newer smartphone device, we offer our royalty VIP program.

The program allows you to trade-in your old device in exchange for credit in the form of a rebate towards your new customized piece.

The trade-in item will undergo condition assessment and testing by our team. Terms and conditions apply.

Just like any valuable item, your bespoke Septem piece needs to be taken care of.

For any precious metal products, including those made out of gold, platinum, rose gold, rhodium, and those that also include gem settings, your Septem piece will be received with a protective, transparent film to cover the customized surface. We recommend you keep this film intact and for it not to be removed.

How to clean precious metals:
• To remove any fingerprints or smudges (expected from daily use), use a dry microfiber cloth to wipe down your product's surfaces gently
• Strictly do not use any alcohol for cleaning your Septem pieces
• You can request a special cleaning kit when placing your order that will be shipped in your product delivery

How to clean leather:
• To remove any dirt built-up, use a clean, soft cloth to wipe down your leather surfaces gently
• Following the initial wipe-down, apply a dime-sized portion of leather cleaner (see below) to the same soft cloth and wipe the leather surface in a gentle circular motion, allowing the leather to absorb the cleaner
• Remove any excess leather cleaner solution with another clean, dry soft cloth and let it dry
• Apply a special leather protectant or conditioner (see below) every 3-6 months

Recommended leather cleaners:
• Chamberlain's Straight Leather Cleaner
• Leather Cleaner by Leather Honey
• Lexol Leather Cleaner
• Saddle soap

Recommended leather protectants/conditioners:
• Mink oil
• Neatsfoot oil
• Beesbutter
• Meltonian brand of shoe creams
• Tarrago Shoe Cream
• Sno-Seal Original Beeswax Waterproofing
• Jobsite's Grizzly Grease

We create exceptionally hand-crafted products that are as unique as you. Reflect your identity.