Septem takes your privacy very seriously and shall handle your personal data with the utmost security and care. In this Privacy Policy you will learn how we handle your data as well as learn about your rights concerning our processing of your data. We advise that you read this Privacy Policy thoroughly. Should you have any questions or remarks related to this policy, please contact us at


Maison Septem FZ-LLC, whose registered address is at A1  – 1509A, Building no. A1, Al Hamra Industrial Zone-FZ, RAK, United Arab Emirates.  (hereafter and above “Septem”).

Septem is the data controller ultimately responsible with the processing of your personal data collected on our website.

If you have any questions about this Privacy Policy please contact the Data Privacy Officer at We understand that privacy and the security of your personal information is extremely important. This policy sets out what we do with your information and what we will do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.


We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Services, customer management and financial administration

Purpose:              Order Management

Information:       Delivery address, Billing address, Email, Phone, Payment information, Account number, Order Number, Customer number

Legal basis:         Necessary for the performance of a contract

Storage period:  As long as necessary for this purpose

Purpose:              Handling complaints

Information:       Delivery address, Billing address, Email, Phone, Payment information, Account number, Order Number, Customer number

Legal basis:         Necessary for the performance of a contract

Storage period:  As long as necessary for this purpose

Purpose:              Invoicing

Information:       Delivery address, Billing address, Email, Phone, Payment information, Account number, Order Number, Customer number

Legal basis:         Necessary for the performance of a contract

Storage period:  As long as necessary for this purpose


Purpose:              Newsletter

Information:       Name, Email Legitimate interests

Legal basis:         Legitimate interests

Interest concerned:         Commercial interests

Storage period:  As long as necessary for this purpose

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email, phone, post or text message, if and when applicable. You have the right to withdraw consent to marketing at any time by contacting us at

By providing your personal information, you explicitly consent to us processing and disclosing your personal information in the manner set out in this Privacy Policy, or as otherwise provided.


Septem has obtained your data because you have provided this data to us. .


If you are an EU resident, under the European General Data Protection Regulation you have a number of rights with regard to your data and the processing thereof:

Right of Access: you have the right to request access to your personal data and supplementary information.

Right to Rectification: you have the right to request that inaccurate personal data be rectified or completed if incomplete.

Right to Erasure: you have the right to request erasure of your information where there is no longer a good reason for us to continue processing it.Right to Restrict Processing: this enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful (i.e. where it does not fall under a legal reason for processing as outlined under section “How Does Septem Use Your Personal Data?” or your information has otherwise been obtained illegally by a third party) but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Please note that this right is not absolute.

Right to Object: you have the right to object to our processing of your data. It should be noted that this right is not absolute and may be subject to any reasons we have to maintain that information such as our adherence to legal and regulatory obligations.

Right to Data Portability: you have the right to request the personal data you have provided to us. You may make a data portability request by contacting

Withdrawing consent

When the legal basis for a particular processing is your explicit consent, you have the right to withdraw that consent. This does not affect past processing, but does mean that we will no longer be allowed to process this data in the future. It may also result in Septem no longer being able to provide you with certain services.

Response from Septem

A request can be sent to Septem will comply with your request as soon as possible and in any case no later than one (1) month after Septem has received such a request. If Septem rejects your request, we will indicate in our reply why the request was rejected.

Recipients of your personal data

It is possible that Septem is required to submit your data to a third party, for example to fulfil a legal obligation.


This Privacy Policy is subject to changes. We therefore advise you to regularly read the Privacy Policy for any such changes.


If you have any questions regarding this Privacy Policy or the way in which Septem uses your data, you can send an e-mail to If you have a complaint about the way your data is processed, please send an e-mail to


Septem’s website and mobile applications use cookies and similar technologies to manage your smooth navigation. Once you “Accept” our banner on cookies you agree to the use of cookies and similar technologies for the purposes we describe in this policy.

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Once you share your interest in working with us to create your next valued possession, we will arrange a personal consultation to learn more about you and what exactly you are looking for.

Our team of designers will then begin drawing ideas to customize your device to share with you for your review. The collaborative process means you will share your feedback to update the design mock-ups (up to three complimentary changes). Once finalized and your payment is confirmed, we will manufacture your design and keep you updated throughout the process. Delivery is according to your preference and we will stay in touch to follow up on your satisfaction!

Please refer to our 'How It Works' section for more details on our step-by-step process.

The entire process can vary depending on each situation. However, a personal experience will take approximately 15 days from initial contact to delivery.

The 15-day process is based on:
2-3 days for design
1-3 for payment confirmation
10 days from production to delivery at your door

You can make up to three revisions on your design mock-ups free of charge. Additional fees will apply for further modifications after that.

We provide a one year warranty for each item.

We accept the following payment methods:

- Credit card (Visa, MasterCard, American Express, Discover, JCB, Apple Pay, eCheck and Visa Click to Pay)
- Debit card

If you use our services to acquire a new device and decide to customize your device entirely, i.e., dismantling and rebuilding with one of our precious materials, the process will immediately reduce the waterproof effectiveness. At this moment, we recommend avoiding any contact with water.

We are currently working on improving and maintaining a device's original waterproofing.

We offer a variety of 100% genuine leathers including crocodile, alligator, and ostrich. Our team is currently in the process of sourcing a premium vegan and sustainable leather alternative.

  • Our diamonds are conflict-free and VS1, VVS1, and VVS2 clarity. We also offer synthetic diamonds.

For clients wanting to upgrade to a newer smartphone device, we offer our royalty VIP program.

The program allows you to trade-in your old device in exchange for credit in the form of a rebate towards your new customized piece.

The trade-in item will undergo condition assessment and testing by our team. Terms and conditions apply.

Just like any valuable item, your bespoke Septem piece needs to be taken care of.

For any precious metal products, including those made out of gold, platinum, rose gold, rhodium, and those that also include gem settings, your Septem piece will be received with a protective, transparent film to cover the customized surface. We recommend you keep this film intact and for it not to be removed.

How to clean precious metals:
• To remove any fingerprints or smudges (expected from daily use), use a dry microfiber cloth to wipe down your product's surfaces gently
• Strictly do not use any alcohol for cleaning your Septem pieces
• You can request a special cleaning kit when placing your order that will be shipped in your product delivery

How to clean leather:
• To remove any dirt built-up, use a clean, soft cloth to wipe down your leather surfaces gently
• Following the initial wipe-down, apply a dime-sized portion of leather cleaner (see below) to the same soft cloth and wipe the leather surface in a gentle circular motion, allowing the leather to absorb the cleaner
• Remove any excess leather cleaner solution with another clean, dry soft cloth and let it dry
• Apply a special leather protectant or conditioner (see below) every 3-6 months

Recommended leather cleaners:
• Chamberlain's Straight Leather Cleaner
• Leather Cleaner by Leather Honey
• Lexol Leather Cleaner
• Saddle soap

Recommended leather protectants/conditioners:
• Mink oil
• Neatsfoot oil
• Beesbutter
• Meltonian brand of shoe creams
• Tarrago Shoe Cream
• Sno-Seal Original Beeswax Waterproofing
• Jobsite's Grizzly Grease

We create exceptionally hand-crafted products that are as unique as you. Reflect your identity.